FAQs

1

Can I include a personalised message when ordering from Gifting Hero?

YES, absolutely!

Enter a personal message when you place your order so we can hand write this message to the recipient. 

2

Substitution Policy

In the unlikely event that an individual item is unavailable, we will substitute it with an item of equal or greater value.

3

Custom made gift boxes?

Every custom order starts with a conversation, so contact us today and let's discuss what you had in mind.

4

Can I opt to collect my gift box instead of delivery?

Unfortunately, all Gifting Hero gift boxes must be delivered to a specified address. We are an online business and do not have a shop front for customer collections. However, we still offer good old fashion service via telephone and email.  

5

What payment methods can I used with Gifting Hero?

We accept all credit cards. AfterPay and PayPal are also available.